Returns & Refunds Policy
At Karthus, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a simple and hassle-free return and refund process.
🔄 Returns
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Eligibility:
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Items must be returned within 30 days of receipt.
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Products must be unused, in original packaging, and in the same condition as received.
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Proof of purchase is required (order number or receipt).
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Non-returnable items:
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Damaged by misuse or accidents
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Items missing components, accessories, or original packaging
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Products marked as final sale
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💰 Refunds
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Processing time:
Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund. -
Refund method:
Approved refunds will be processed to the original payment method within 5–7 business days. -
Partial refunds (if applicable):
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Items returned with missing parts or damaged beyond normal use may be eligible for partial refund.
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📦 Return Process
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Contact Customer Support:
Email: Karthusofficial@hotmail.com
Include:-
Your name
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Order number
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Reason for return
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Receive Return Instructions:
Our team will provide the return shipping address and guidance. -
Ship the Product:
Use a trackable shipping method. Customers are responsible for shipping costs unless the return is due to a Karthus error.
⚠️ Important Notes
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Returns must comply with the above eligibility rules to be accepted.
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Shipping costs are non-refundable, unless the return is a result of our mistake.
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Karthus reserves the right to refuse returns that do not meet the return policy criteria.