Shipping Policy

At Karthus, we strive to deliver your hearing aids and amplifiers quickly and safely. Please review our shipping policies below for details on processing, shipping methods, and estimated delivery times.

📦 Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • You will receive a confirmation email with tracking information once your order has shipped.

  • Orders are shipped Monday through Friday, excluding public holidays.

🚚 Shipping Methods & Delivery Times

  • Standard Shipping:

    • Estimated delivery: 5–10 business days (within the US)

    • Free for all orders over $50

  • Expedited Shipping:

    • Estimated delivery: 2–4 business days (within the US)

    • Shipping fee: $9.99

  • International Shipping:

    • Delivery times vary by country

    • Customers are responsible for any customs duties or taxes

Note: Delivery times are estimates and may vary due to carrier delays or other unforeseen circumstances.

🔄 Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.

  • You can track your package through the carrier’s website for the most up-to-date status.

⚠️ Important Notes

  • Address Accuracy:
    Please ensure your shipping address is correct. Karthus is not responsible for orders lost or delayed due to incorrect addresses.

  • Lost or Damaged Packages:
    If your package is lost or arrives damaged, please contact us immediately at:
    Karthusofficial@hotmail.com

  • Shipping Delays:
    Delays may occur during peak seasons or due to carrier issues. We appreciate your patience.