Warranty Policy

At Karthus, we are committed to providing high-quality hearing aids and amplifiers you can rely on. To ensure your peace of mind, all our products come with a limited warranty covering manufacturing defects and functionality issues.

🛡️ Warranty Coverage

  • What’s covered:
    Manufacturing defects, electrical or mechanical failures under normal use.
    Examples include:

    • Device not powering on

    • Charging issues

    • Defective components affecting sound output

  • What’s not covered:

    • Damage caused by misuse, accidents, or neglect

    • Water or liquid damage (unless specified as waterproof)

    • Unauthorized modifications or repairs

    • Normal wear and tear

⏳ Warranty Period

  • Karthus hearing aids are covered for 12 months from the date of purchase.

  • The warranty applies only to the original purchaser with a valid proof of purchase.

🔄 How to Claim Your Warranty

  1. Contact us first:
    Email: Karthusofficial@hotmail.com
    Include:

    • Your name

    • Order number

    • Description of the issue

    • Photos or videos (if applicable)

  2. Our support team will review your request and guide you through the next steps.

  3. Repair or replacement:
    Depending on the issue, we may offer:

    • Free repair

    • Replacement of the device

    • Store credit (in special cases)

Note: Shipping costs for warranty service may apply unless otherwise stated.

⚠️ Important Notes

  • Warranty is valid only for products purchased from authorized Karthus retailers or our official website.

  • Warranty does not extend the original product lifespan.

  • We reserve the right to determine if a claim qualifies under warranty coverage.